Page 377 - Nghệ Thuật Quản Lý Khách Hàng

Rghe thuat quan ly khach hang

nghiep van phai nhanh chong nghien chu doi sach, co phan
hng khien cho cong chung hieu dtfdc chan ttfdng nguy cd va
cac bien phap doanh nghiep da ltfa chon, tranh thu stf dong
tinh cua moi ngtfdi, giam thieu thiet hai nguy cd. Lam viec
ngay dem hieu suat cao la dieu kien khong the thieu khi
muon co phan tfng nhanh.

Sau khi xay ra nguy cd, nhu cau thong tin cua cong
chung la cap bach, ho dac biet quan tam chu y tien trien stf
viec. Neu trong qua trinh xd ly doanh nghiep co the nhanh
chong cung cap thong tin, dap dng kip thdi tam ly "xem dtfdc
trtfdc mdi ha he", tang sdc manh che cac bien phap giai quyet
nguy cd, thi cd the ngan chan dtfdc viec nguy cd lan rdng,
tang tdc tien trinh khdi phuc lai hinh ttfdng doanh nghiep.
5. Nguyen tac dtfa tren ldi ich cua cdng chung
Cdng chung sd di phan khang lai doanh nghiep, tao nguy
cd chd doanh nghiep, nguyen nhan cd ban nhat va cung la
quan trong nhat chinh la cdng chung cam thay ldi ich bi tdn
hai d mdc dd nhat dinh, ho phai ddng den vu khi thdng tin,
phap luat bao ve ldi ich hdp phap cua minh. Vi the, ldi ich la
tieu diem sd tai ma cdng chung quan tam, trong nguy cd,
nhan vien xd ly nguy cd neu cd the xuat hien vdi ttf each la
ngddi dai dien cho ldi ich cua cdng chung, thi da xay dtfng
dtfdc mdt nen mdng td't. Sau khi xay ra vu ngd doc "Tai cai
nuo er", cdng ty Qiang Sheng lap tdc ltfa chon ddng gdi chdng
d nhilm, cho tha'y stf quan tam va bao ve ldi ich cdng chung
cua cdng ty.
6. Nguyen tac quan ly hang muc rieng
Quan ly hang muc rieng la stf bao dam cho xd ly nguy cd
hieu sua't cao, yeu ciu cd ra cO quan va nhan vien cd the nam

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