Page 373 - Nghệ Thuật Quản Lý Khách Hàng

gjhg thuat quan ly hhaeh hang

de'n xti ly nguy cd,... con phai gitf mdi lien he mat thie't vdi
ngtfdi chtfng kien stf viec.
3. Tien hanh phan tich nguy cd, xac dinh ddi sach xd ly
Sau khi tien hanh dieu tra nguy cd, dtfa ra bao cao dieu
tra, doanh nghiep nen kip thdi cung vdi cac cd quan hiiu
quan tien hanh phan tich, dtfa ra quye't sach, lap phtfdng an
xd ly tieu trd anh htfdng cua nguy cd.
4. Phan cong thtfc hien phtfdng an
Sau khi doanh nghiep cung vdi cac cd quan hdu quan
dtfa ra dd'i sach, thi phai tich ctfc td chtfc ltfc ltfdng, thtfc hien
phtfdng an tieu trtf anh htfdng cua nguy cd, day la khau quan
trong cua cdng viec quan ly nguy cd. Trong qua trinh thtfc
hien, doanh nghiep nen chd y nhdng yeu ciu sau:

• Dieu chinh trang thai tam ly, gianh dtfdc thien cam
cua cdng chung bing tinh thin dien mao than thien.
• Trong cdng viec quyet doan, tinh luyen, gianh dddc stf
tin nhiem cua moi ngtfdi bang tac phdng lam viec hieu suat
cao;

• Tinh than thtfc stf linh hdi phtfdng an xd ly nguy cd,
vtfa cd the kip thdi dieu chinh, the hien tinh nguyen tac va
tinh linh hoat trong cdng viec;
• Trong qua trinh tiep xuc cdng chung, chu y quan sat,
tim hieu phan dng va nhu ciu mdi cua ho, lam tdt cdng tac
ttf ttfdng.
5. Tong ket danh gia, cai tien cdng viec

Sau khi doanh nghiep da dep yen moi viec, mdt mat phai
chu y danh gia hieu qua va tinh hdp ly cua bien phap xd ly

37?