Page 371 - Nghệ Thuật Quản Lý Khách Hàng

TZghe rhuar quan ly hhaeh hang

dung lai long tin cua khach hang, khoi phuc mhc tieu thu
ban dau.
Cong ty phai to chile dot tuyen truyen, thong bao cho
moi ngUdi biet cong ty da khoi phuc nguyen khi.
Dong thdi ngtfdi quan ly cua cong ty phai dac biet chu y
deh each nhin ve hinh ttfdng cong ty cua cong chung va
nhtfng ngtfdi lien quan.
Tom lai, mot doanh nghiep mudn ton tai phat trien lau
dai, phai quan ly td't cac loai nguy cd trong kinh doanh, ngtidi
kinh doanh cua doanh nghiep phai ludn khac cot ghi xtidng
quan niem "ltfc yen phai de phdng ltfc nguy".

19. XULY NGUY CU CO NHUNG TRINH TIT NAO?
1. Xay dtfng cd cau chuyen mdn lam thdi
Cd cau chuyen mdn lam thdi la bd phan lanh dao va cd
cau lam viec cua xti ly nguy cd, ngtfdi phu trach chinh cua
doanh nghiep dich than lanh dao nguy cd va xd ly cdng viec,
nd dam bao nhdng viec xay ra dot xuat cd the xd ly thuan ldi,
hdu hieu. Can cd tinh hinh stf viec, cd the lap ra td lanh dao
nhd va van phdng, cdn de ra td va ngtfdi chuyen mdn phu
trach dieu tra stf cd, xd ly va tiep nhan cdng viec.

2. Tien hanh dieu tra stf viec
Sau khi doanh nghiep xuat hien nguy cd, nen kip thdi td
chtfc nhan vien, tham nhap quan chung, tim hieu moi mat
cua nguy cd, thu thap thdng tin tdng hop cd lien quan den
nguy cd, hinh thanh bao cao dieu tra cd ban, dda ra nhdng
can cd cd ban cho xd ly nguy cd, dtfa ra nhdng can cd cho bo
phan hdu quan cua doanh nghiep, lam ddi sach xd ly nguy cd.

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