Page 93 - Nghệ Thuật Quản Lý Khách Hàng

Rghe rhuat quan ly Khach hang

co the can cti vao chii de rong rai de phan loai (vi du nhu
thue ma, doi chieu ke toan, tU van), sau do thong qua mang
kien thtic noi bo cua Erny hoac mang noi bo, nhiing van de
nay se dupe chuyen den cho nhan vien chuyen mon nim bat
ro nha't nhiing thong tin co lien quan. Dap an cudi cung lai
truyen ve qua mang npi bp, va trong hai ngay lam viec se
dupe gtii E-mail tdi dia chi cua khach hang.
De nhan dupe thong tin trong cung mpt thdi gian, nguoi
dat mua cung co the tim kiem van de dUdc tra ldi trudc, kho
thon tin dap an cua Erny se co nhiing thong tin ma ho can.
Phan tich so lupng van de cua khach hang de "quan sat xu
the", cung chinh la cac chuyen gia cua Erny co the nham
rieng vao van de khach hang thudng dUa ra nha't, cung cap
cau tra ldi rpng rai va sau sac hdn.
Mat khac, Erny cung lien ket vdi met cdng ty phuc vu
trUc tuyen khac, cung cap nhting thdng tin in lai ve hoat
ddng phuc vu. NgUdi dat cd the thdng qua trang web de tii
dat de tai theo sd thich.
Trong vi du nay, hoat ddng phuc vu trUc tuyen giiip cho
hoat ddng phuc vu chuyen nghiep cua doanh nghiep hien nay
dupe md rpng md thtic kinh doanh truyen thdng, de nhflng
kien thtic chuyen mdn cua doanh nghiep cd hieu ich gia
thanh.

15. TRUNG RAY HANG TREN MANG NHU THE NAO?
15 nam trudc day, thi trUdng rUpu cua bang Califonia
trai qua sii trUdng thanh ndi bat, hdn niia la khu viic trudng
thanh cao nha't tren the gidi. Cd hdn 9000 xudng u rtidu van

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