Page 346 - Nghệ Thuật Quản Lý Khách Hàng

Chuong 8. Thiet lap che dp quan ly nguy GO
phong tuy khong the tranh dupe tat ca nhQng nguy cd phat
sinh, nhUng co the giam ti le nguy cd xay ra xuong mUc thap
nhat. Cong viec nay doi hoi phai ton kem, nhUng qua tien
hanh chi ra nhQng hau qua nguy cd phat sinh de lai, dong
thdi tien hanh danh gia chi phi du phong, cudi cung quyet
dinh phUdng an dti phdng hpp ly, ludn dat dupe hieu qua mdt
cong ddi viec.
2. Phat hien nguy cd, phdn biet miic dp nghiem
trong cua nguy ca
Nguy cd khdng the tranh dupe hoan toan, khi phat hien
nguy cd sap de'n, thi nen lap the phan biet tinh chat cu nguy
cd, binh tinh de ra phUdng an hanh ddng xd ly nguy cd. Dac
biet la nhung xam pham sti tdn nghiem cua dan tdc dang
nghi, neu xd ly khdng td't, rat cd the dan de'n sti tay chay cda
toan dan, dieu nay dd'i vdi bat cd mdt doanh nghiep nao ma
noi deu la viec khdng the chiu dting ndi.
3. Xd ly nguy ca, phdn ling toe dp Id then chdt

Sau khi tim ra nguy cd, chap hanh phUdng an xd ly nguy
cd ngay khdng dddc ch&m tre. Ne'u khdng, sau khi nguy cd
phat trien rdng ra, thi cang khd xd ly va gay anh htidng
khdng tdt.

4. XuC ly nguy ca tuyet ddi khong dupe vi cdi nho md
ddnh mdt cdi ldn
Trong qua trinh xd ly nguy cd, tat nhien phai bd ra mdt
sd'tien va cdng sdc nha't dinh, doanh nghiep khdng the vi
khong bd ra cdng sdc, tien bac ma lam hdng viec ldn. Can
phai xay ddng mdt he thd'ng truyen ba thdng tin, tranh thu
sif giup dd cua cac phtidng tien truyen thdng. Xua't phat td

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