Page 338 - Nghệ Thuật Quản Lý Khách Hàng

Chuong 8. Thiet lap che do quan ly nguy GO

quyet sach phai chuyen ttf duy tri "the ldi ich cong dong"
sang "the van menh cong dong".
Thudng ngay, de dat dtfdc tri thdc cong dong, can suy
nghi chuan bi nhieu mat, ban bac nhieu lan, hdn nda con
phai thuye't phuc bang ly le, so' it phuc tung sd' dong; song khi
stf viec xay ra dot xua't, thoi gian de nhdng ngtfdi lanh dao
dtfa ra quye't sach luon co han, bat ctf stf do dtf, dan do ndo
deu dem lai tdn that to ldn cho td chtfc, vi the phtfdng thdc
quye't sach khi quan ly nguy cd phai chuyen td "quye't sach
dan chu" thdi binh thanh "quye't sach quyen ltfc" thdi chie'n,
tren cd sd cdng htfdng tin tdc, chuyen gia ttf van, ngtfdi quye't
sach tdi cao quye't dinh, hdn nda ai dtfa ra quye't sach ngtfdi
do chiu trach nhiem.
Thtf bay thtfc thi khdng kien quye't, day dtfa.
Binh thtfdng trong cdng viec hang ngdy, de cap dtfdi vd
cong chdng de dang tiep thu va thich dng vdi mdt bien phap,
chinh sach nao dd, thtfdng chon ltfa bien phap kha dn hod,
lam tdng it mdt, ddn dan hoan thien. Song trong thdi khdc
nguy cd, tuyet dd'i khdng dtfdc chon ltfa bien phap "1dm ttfng
it mot", ma phai ltfa chon chinh sach dan ap, tap trung tfu
thd binh ltfc nhanh chdng khdng che moi viec.
Thtf tam la viet bao be ngoai, bien phap lam khdng den
ndi den chd'n.
Nhdng sai lam thdi ki ddu, lam cho tinh hinh cdng
nghiem trong hdn, trong qua trinh thtfc hien quan ly nguy cd,
viet bao be ngoai ddng nghia vdi ddi minh ddi ngtfdi, bien
phap lam khdng de'n ndi den chd'n ddng nghia vdi Id mat thdi
cd. chi keo dai them nguy cd, ket qua la hai ngtfdi hai minh.
VJ the, bien phap quan ly nguy cd mot khi dtfdc thtfc thi,
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