Page 335 - Nghệ Thuật Quản Lý Khách Hàng

Rghe rhuar quan ly hhaeh hang
xuat hien nguy cd, ban khong the khong lam nhiing viec
gio'ng nhau? Tai vi, "lai co nhtfng ldi nham nhi", ban mudn
cai thien viec tiep xuc, lai khong co each nao nao cai thien
tinh hinh.

7. QUAN LY NGUY CO C010 DIEU CAM Kj NAO?
Thtf nha't la thieu tinh chi kien, khong co y thtfc nguy cd.

Trtidc tien phai y thtic dtfdc nguy cd, phai co "dtf kien".
Cho dti la quoc gia, doanh nghiep hay gia dinh, ki thtfc nguy
hiem khong luc nao la khong ton tai, khong cho nao la khdng
co. Tinh hinh cang tot, thi cang phai giii cho dau dc minh
man, phai canh giac nguy hiem, tai hoa tiem an.
Thtf hai la khdng phan biet dtfdc nguy cd va cd hoi
Quan ly nguy cd cd mot nguyen tac cd ban la khi xay ra
nhtfng viec dot xua't, trtfdc tien phai phan doan xem dd la
nguy cd hay cd hdi. Neu nhti la nguy cd, dang le phai thiic
hien quan ly nguy cd; ne'u la cd hdi thi lai khdng nam trong
pham trtf quan ly nguy cd, tai vi khdng cd ai bi khung hoang
hay ludng cuong vi "cai bay ttf tren trdi rdi xudng". Khi thiic
thi quan ly nguy cd, tranh nham nguy cd vdi cd hoi, cang
khdng the coi stf tdn that tai san, sinh mang cua cdng chiing
phai ddi mat la cd hdi thang quan phat tai cua ban than.

Thtf ba la chi bao tin vui, khdng bao tin budn
Binh thtfdng, cho du cd cau ldn hay nhd, chtfc vu cao hay
thap, deu tdn tai khuynh htfdng ttf nhien chi bao tin vui,
khdng bao tin budn d nhtfng mtfc do khac nhau. Nhtfng dot
nhien cd chuyen, dieu quan trong nhat la phai "bao tin budn
khdng bao tin vui", tin ttfc can ludn dtfdc ltfu thdng va

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