Page 391 - Nghệ Thuật Quản Lý Khách Hàng

2. Lam the nao de phan biet dtidc khach hang ldn? 175
3. Co nhQng each nao de phan biet khach hang ldn? 176
4. Tam quan trong cua khach hang ldn d dau? 178
5. Lam the nao de lam td't cdng viec
do'i vdi khach hang ldn? 180
6. Lam the nao de tan dung dtidc

sU quan ly khach hang ldn? 186
7. Tinh phQc tap cua cong viec
quan ly khach hang ldn d dau? 187
8. Cd nhQng tieu chuan Ida chon khach hang ldn nao? 188
9. Trach nhiem va tieu chuan danh gia
giam ddc khach hang la gi? 189

10. Lam the nao de tao long trung thanh
cho khach hang ldn? 190
11. Phtidng an giai quyet trong

quan ly khach hang la gi? 190

CHUUNG5
QUAN HE VUI HANG BAN BUON

1. Lam the nao de tan dung trd chdi? 195

2. Cd nhQng trd chdi nao? 198

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