Page 396 - Nghệ Thuật Quản Lý Khách Hàng

11. Muc dich cua nguy cd quan he cong cong la gi? 349

12. Cd che quan ly nguy cd quan he cong cong
bao gom nhiing gi? 351
13. The nao la de phong nguy cd? 351
14. The nao la xti ly nguy cd? 354
15. The' nao la tdng ket nguy cd? 357
16. Tien hanh quan ly nhting viec tien nguy cd

nhit the nao? 358
17. Tien hanh quan ly nhflng viec khi nguy cd xay ra
nhu the nao? 365
18. Tien hanh quan ly nhflng viec hau nguy cd
nhu the nao? 369
19. Xti ly nguy cd co nhflng trinh ttf nao? 370

20. Xti ly nguy cd co 6 nguyen tic nao? 373
21. Co nhting do'i sach nao nham vao cong nhan vien
trong noi bo doanh nghiep? 377
22. Co nhting doi sach nao cho ngtidi bi hai? 378
23. Co nhting do'i sach nao nham vao gidi thdng tin? 378

24. Cd nhting dd'i sach nao nham vao
cd quan htiu quan thtidng cap? 379
25. Cd nhflng dd'i sach nao nham vao cdng chung khac? 380
26. Kiem nghiim quan ly nguy cd cd nhflng btidc nao? 380

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